Product Satisfaction example

This is an example Product Satisfaction survey. This survey includes questions like:

We hope this will help you create your own Product Satisfaction survey. We have not tested the validitiy or reliability of this survey. However, you may use this as a starting point to help your own survey instrument. Feel free to change and edit any of our survey templates to help you get started.

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1) How long have you used this product?
  • Less than one month
  • One to six months
  • Six months to one year
  • One to two years
  • More than two years
2) How did you learn about this product?
  • Television
  • Radio
  • Newspaper
  • Magazine
  • Internet/Website
  • Friend/Relative
  • Other:
3) Where do you usually purchase this product?
  • Grocery store
  • Discount store
  • Department store
  • Drug store
  • Mall
  • Internet/Online
  • Other:
4) How often do you use this product?
5) Overall, how satisfied are you with this product?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
6) Please rate your overall opinion about the quality of this product.
  • Very low quality
  • Low quality
  • Average
  • High quality
7) Compared to other products of this type, the quality of this product is:
  • Much worse
  • Worse
  • About the same
  • Better
  • Much better
8) The value of this product is:
  • Very poor
  • Poor
  • Good
  • Excellent
9) Will you continue to use this product?
  • Yes
  • No
10) Would you recommend this product to others?
  • Yes
  • No
11) Please rank what you look for in order of importance when selecting products of this kind.
  1 2 3 4 5
Quality
Cost
Quantity
Brand name
Familiarity
12) What do you like most about this product?
13) What do you like least about this product?
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