Library Services example

This is an example Library Services survey. This survey includes questions like:

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1) Approximately how often do you visit the university library?
2) What type of materials do you mainly visit the university library to obtain?
3) How often do you request assistance from the reference librarian?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
4) How often is the reference librarian able to fully answer your questions?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
  • Not Applicable
5) Overall, how satisfied are you with the services provided by the reference librarian?
  • Very Satisfied
  • Satisfied
  • Undecided
  • Dissatisfied
  • Very Dissatisfied
  • Not Applicable
6) How often do you use the library computer system to locate books or other materials?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
7) How often are you unable to locate books or other library materials that are listed in the computer as being available?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
8) Overall, how easy do you feel it is to use the library's computer catalog to find library resources?
  • Very Easy
  • Somewhat Easy
  • Undecided
  • Somewhat Difficult
  • Very Difficult
9) How often do you use the library's online journal subscriptions?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
10) In general, how would you rate the availability of online journals specific to your needs through the university library system?
  • Excellent
  • Good
  • Fair
  • Poor
11) How often do you request materials from other branches in the library system?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
12) How satisfied are you with the length of time it takes to receive requested materials?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
13) How satisfied are you with the university library's hours of operation?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
14) In general, how would you rate the resources (online catalog access, online journals, audio/video availability, etc) offered by the university library?
  • Excellent
  • Good
  • Fair
  • Poor
  • Don't Know
15) What is your university position?
  • Undergraduate Student
  • Graduate Student
  • Staff
  • Faculty
  • Other:
16) What, if any, additional services would you like to see offered by the university library?
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